NEW ZEALAND (EXCLUDING GREAT BARRIER ISLAND):
1. Free delivery on orders over $100 | $7 delivery on orders under $100.
2. Expected delivery: South Island overnight | North Island 2 working days.
3. We use CourierPost.
INTERNATIONAL AND GREAT BARRIER ISLAND:
1. Australia and GBI NZ$10 delivery | Rest of World NZ$30 delivery.
2. Expected delivery: Australia and GBI 3-6 working days | Rest of World 6-10 working days.
3. Delivery is by NZ Post. The customer is responsible for customs charges.
CLICK & COLLECT
1. Select from our 5 stores during checkout. They will contact you when your order is ready.
2. During COVID-19 Level 3 Click & Collect is only available between 12-2pm Tuesday and Friday.
3. Click & Collect is currently contactless. The store will email you instructions. Please bring photo ID.
*THIS RETURN POLICY APPLIES TO ONLINE STORE PURCHASES ONLY*
In addition to your rights under the Consumer Guarantees Act:
Full priced Product may be returned for a refund to your payment method in accordance with the following conditions:
Sale products may only be exchanged for an e-voucher in accordance with the following conditions:
1. All returns must be back in store within 10 days at your own expense. Proof of tracking is recommended.
2. Product must be in its original packaging and original condition.
3. Delivery to you for exchanges within New Zealand is free first time, any exchanges afterward will cost $10 postage.
4. International exchanges will be asked to pay their international shipping rate per exchange.
Please bring your return into any of our stores or send to the return address provided on your Returns Slip:
55 Main North Road,